Refund & Return Policy

At Kim London, we want you to shop with confidence. If something isn’t right, we’re here to help.

Returns

You may return your order within 14 days of receiving your item, in accordance with UK consumer law.

To be eligible for a return:

• The item must be unused and in original condition
• All original packaging, tags, and accessories must be included
• The item must show no signs of wear, damage, or improper use

We reserve the right to decline returns that do not meet these conditions.

Return Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Defective or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can resolve the issue quickly.

To process your request, please email us with:

• Order number
• Detailed description of the issue
• Clear photo evidence of the problem

📧 info@kimlondon.uk

Once verified, we will provide an appropriate resolution in line with UK consumer law.

How to Return Your Order

1. Contact us at: 📧 info@kimlondon.uk
2. Provide:
   • Order number
   • Reason for return
   • Full name
   • Shipping address

Once your request is approved, we will provide return instructions.

⚠️ Please do not send items back without prior approval. Unauthorized returns may not be accepted.

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your goods, without providing a reason.

To exercise this right:

• Notify us by email
• Return the goods

Refunds

Once your return is received and inspected:

• Refunds are processed within 14 days
• Refunded to the original payment method
• Includes standard delivery cost (if applicable)
• Express or premium delivery charges are non-refundable

Shipping & Cancellation

Orders are processed quickly to ensure fast dispatch.

If your order has already been shipped, cancellation is not possible. However, you may return the item after delivery in accordance with this policy.

Return Location

Approved returns are handled through our international fulfilment network to ensure efficient processing and quality control.

Depending on the product and logistics route, returns may be directed to one of our partner facilities, including our central international processing hub.

The exact return address will be provided after your return request is approved.

Important Information

• We strongly recommend using tracked shipping, as we are not responsible for lost return shipments
• Returns that do not meet our policy conditions may be declined
• This policy does not affect your statutory rights under UK law

Contact

For any questions, please contact us:
📧 info@kimlondon.uk